Complaints

Our loss adjusters and office staff at Williams Pitt are committed to our culture of excellence and exceeding expectations.

If we have failed to reach a satisfactory resolution to your matter, we welcome your feedback if you would like to bring it to our attention.

Our complaint process is fully compliant with rules established by the Financial Conduct Authority. We are committed to continuous improvement and ensuring that we treat people fairly.

Please communicate any complaints in the manner most convenient to you, be it letter, telephone or email.

Under our policy we will acknowledge your complaint within 5 working days of it being received, and will provide you with the name of the person who will oversee the management and resolution of your complaint. We will also provide full details of our complaints procedure.

We will conduct a thorough investigation and aim to provide you with a final response within 8 weeks, unless your insurers require an earlier response. Any delay to this timetable will be communicated to you in a timely fashion.